Cannot use keyboard number pad

Stella Shen_10071072
Stella Shen_10071072 Member Posts: 7 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I cannot use the keyboard number pad to input numbers, I have to use the numbers on the top of the letters. 

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,534 Accredited Partner Accredited Partner
    edited August 2019
    Your keyboard is broken
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 338 Reckon Star Reckon Star
    edited July 2020
    Stella, this has been a problem all day, Reckon say its resolved, it isn't I have changed keyboards and done all they suggested and it still is not resolved.
  • Stella Shen_10071072
    Stella Shen_10071072 Member Posts: 7 Novice Member Novice Member
    edited June 2019
    Hi Jo-Anne, my colleague has the same issue. We have tried all sorts of internet explorers and none of those worked. 

    Reckon was talking about Caps Lock on the login page. I hope they could look into the keyboard number pad issue too. 
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 338 Reckon Star Reckon Star
    edited June 2019
    HI Stella, check the post "can't get cap locks to works". I have just corresponded with Rav from Reckon advising him the RH number keypad is still not working
  • Bev Kummerow
    Bev Kummerow Member Posts: 5 Novice Member Novice Member
    edited June 2019
    I managed to use number pad after pressing the pause button!!

  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star
    edited June 2019
  • Stella Shen_10071072
    Stella Shen_10071072 Member Posts: 7 Novice Member Novice Member
    edited June 2019
    Hi John, Thank you I have not tried Edge yet. Maybe try it tomorrow. 
  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star
    edited June 2019
    Hi Stella.  If you try Edge, you will find that copy and paste does not work the way it does in Chrome.
    John L G
  • Stella Shen_10071072
    Stella Shen_10071072 Member Posts: 7 Novice Member Novice Member
    edited June 2019
    Hi John, thank you. The number pad works in Edge, but copy and paste function does not work that well. 
  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star
    edited June 2019
    Hi Stella.  I have switched to Opera today and it seems to be working ok and that includes the copy/paste function.
    John L G
  • James Troup
    James Troup Member Posts: 2 Novice Member Novice Member
    edited June 2019
    All my Windows 7 users are having problems with the number pad. It's working like arrow keys instead of typing numbers. This happens in Chrome and Firefox. Edge is not an option for Windows 7.
  • Pam Anderson_8361863
    Pam Anderson_8361863 Member Posts: 3 Novice Member Novice Member
    edited June 2019
    this has been a problem all week for me and you cannot reach Reckon help.  Not very professional
  • Pam Anderson_8361863
    Pam Anderson_8361863 Member Posts: 3 Novice Member Novice Member
    edited June 2019
    I should have said I am using Reckon Hosted
This discussion has been closed.

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