Selecting "LAUNCH ACCOUNTS 2018 R2" keep opening "Reckon Accounts Hosted Edition 2019"

Peter CPeter C Member Posts: 6
edited January 2020 in Accounts Hosted
Hi,

In the welcome to Reckon Accounts Hosted homepage, I can't open "Reckon Accounts Hosted Edition 2018" even by selecting "LAUNCH ACCOUNTS 2018 R2" in the welcome homepage. 

I have tried clearing my browser cache, restarting my computer and even using different browser.

Please advice.

Regards,
Peter C

Comments

  • Peter CPeter C Member Posts: 6
    edited June 2019
    Problem sorted.

    Regards,
    PeterC
  • BDP GroupBDP Group Member Posts: 6
    edited June 2019
    How did you resolve this, I am having the same problem now.

    Thanks Anne-Marie
  • Peter CPeter C Member Posts: 6
    edited June 2019
    Not sure which procedures fixed the problem, but I did the followings :-

    1.  Making sure I had logged off all my sessions - got Admin to kick all my sessions;
    2.  Got another user to login from my computer/browser under her username and open a file successfully under 2018 window;
    3. Restart my computer; then I can login and open 2018 window.
  • BDP GroupBDP Group Member Posts: 6
    edited June 2019
    Thanks Peter. 

    I tried a few of those, then I found a guide to updating to the new version and it said to click on file and exit which worked. I was then able to open 2018.

    Hope this helps anyone else having this problem.

    Regards
    Anne-Marie
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