Why is Reckon sending me into the 2018 version when I click on 2019 (and have upgraded to 2019 alrea
Daniela_9388451
Member Posts: 4 ✭
Hello
Reckon Community!
I upgraded to 2019 two days ago and so my files will no longer work on 2018 (totally fine with this).
However, I have now just attempted 5 times to log into 2019 and it keeps sending me into 2018 and telling me I cannot access my data in this version.
Any ideas why?
Thanks,
1
Comments
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Sorry Daniela
does it send you to 2018 and then say you can't access 2018 version
or does it say you can't access 2019 version then takes you to 20180 -
check your desktop icons carefully - are you sure you are clicking the 2019 one? also make sure 2018 is closed first...0
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Hi Daniela
You have said it is Hosted there are no desktop icons if it is hosted, unless you chose hosted in error.
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Hello all - I clicked on Accounts Hosted 2019 and then it kept sending me into 2018. I finally worked out that I had to do select 'file' then 'exit' to log out properly. Once I did that, when I logged back in it took me through to 2019. Before anyone berates me, my accountant updated my files to 2019... so my hands are clean. Looks like it is a bug when updating if you don't select 'exit'
Thanks for your help - hopefully this will help someone else...
0
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