launch Accounts 2019 button not working

Sue Haddrell
Sue Haddrell Member Posts: 7 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Happy EOFY everybody.  I have a little issue with one of my office users.  When she cllicks the button launch Accounts 2019, it tries to launch the 2018 version???  And I am not sure why.  The error message that comes up tells us that 2018 company file can't open because the file has been updated to a newer version of Reckon Accounts.  I updated the file last night and I and another user are not having any problems and are able to launch the 2019 Accounts and our updated file, but this one user is not.  When clicking the 2019 button (the second one on list), it launches 2018 for some reason???  Can anyone help.  i tried to call Reckon, but was unable to get through, or even wait on line for help

Comments

  • Neil_6428218
    Neil_6428218 Reckon Alumni Posts: 88 Former Reckon Staff Member Former Reckon Staff
    edited August 2019
  • Sue Haddrell
    Sue Haddrell Member Posts: 7 Novice Member Novice Member
    edited July 2019
    You are a champion, thanks so much Neil.  Its up and running now, yay!!!!!!!
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