nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Reckon Hosted When trying to lodge an STP payrun done 01/7/19, we get error saying; no employees in

Joanne_10112686

Comments

Linda ABC

Can you provide any screen shots? where staff paid yesterday with payrun dated yesterday?

Joanne_10112686

Hi Linda. This is actually for a client I do bookkeeping for and sadly she is having troubles with her Reckon log on and is in process of fixing that. Yes it was for a payrun processed yesterday and the payrun period ended on Sunday 30/6/19, but pay date 1/7/19.

John Graetz

Joanne. I did my first STP yesterday and my only observation is that perhaps no employees were actually selected from the list for the lodgement.
John L G

Joanne_10112686

Thanks John. Could be the case, when my client fixes her log in, I will get her to make sure employees are ticked.

Linda ABC

John's suggestion makes sense - although I thought it wouldnt create a .json file if no employees were ticked? perhaps when your client can log back in - see if you can remote access in and take some screen shots?

John Graetz

It is an interesting possibility and I would have thought the same as you, Linda, that it should not be possible to have a nil lodgement. Perhaps Reckon can throw some light on this and if it is a real issue, there should be something to flag that the file is empty.
John L G

Neil_6428218

Reckon Hosted won't create the JSON Export if no employees have been selected in the STP window.

When you click Lodge it will return a 'You did not select any employees' message
Or, if using the Finalise Year option (but selecting a year that doesn't have any pays in it e.g. 2019/20) you will get 'No Employees have been paid in the given year'

We haven't received any other reports of the above error message, if we can get a screenshot of the error we can investigate further.

Joanne_10112686

Thank you Neil

Joanne_10112686

Hi. We are using Reckon desktop and it is upgraded to 2019 (Accounts Plus) We go into PROCESS SINGLE TOUCH PAYROLL and an error automatically comes up, saying there are no employees paid in this year. However, we have processed two pay runs and when you go to the employees you can see the pay runs. Is there something we are not doing?

Neil_6428218

Hi Joanne,

Edit the Employees, select the Payroll & Compensation Info tab, click Taxes and you'll probably find that Exclude From Payment Summary is ticked, if so un-tick it and then try to open STP and it should open and display the Employees.

Let me know if that fixes it.

Joanne_10112686

Hi Neil.
Thank you for your prompt response. I told my client to try and that and she said that 'exclude from payment summary' was already ticked', so still not working. Any other tips? Thanks

Joanne_10112686

Sorry I meant to say already unticked

Neil_6428218

Are they actually processing the pays via Employees Menu > Pay Employees?

Go through Reports > Employees & Payroll > Payroll Summary and make sure the pays are appearing in that report when you set the Date range to 'This Financial Year'

I cant think of any other reason why they'd be getting the error.

Neil_6428218

Joanne_10112686

Hi Neil
Just letting you know, my client was finally able to get through on the tech support line and it had to do with the date and it is now working. Details as follows for anyone else interested: -

It was an issue with the date in stp being in australian format and the rest of the program is in american format.

Went into :

windows/control panel/clock,language,and region/regional and language options/custumize this format/date. The long date must match the short date. Problem solved.

Neil_6428218

Hi Joanne,

Thanks for that, I've just reproduced the issue using US Date Formats.
We'll see what we can do to fix it for the next release, for now we'll get a Knowledge Browser article published to let users know they need Australian date format.

Reckon Accounts Hosted Announcements & Important Info

Check out the latest important info & announcements for Reckon Accounts Hosted

Button

View all Reckon software categories 🗃️

Each Reckon software has its own dedicated category on the Community. Click below to browse all categories.

Explore all categories