STP error
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Karina_7040700
Member Posts: 5 ✭
My STP has come back with an error:
The agent number used with your ABN or Auskey is not related. If using Cloud authentication check the agent number and ABN.
Not sure whether this is a Reckon Govt Connect issue or an ATO issue. I tried Reckon tech support but a 45 minute wait.
Any ideas on where to start would be greatly appreciated.
The agent number used with your ABN or Auskey is not related. If using Cloud authentication check the agent number and ABN.
Not sure whether this is a Reckon Govt Connect issue or an ATO issue. I tried Reckon tech support but a 45 minute wait.
Any ideas on where to start would be greatly appreciated.
1
Comments
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Has your Software ID been registered with BAS/Tax agent with the ATO? If you have an advisor lodging for you and their agent details are in the Company & Advisor info area of STP - then that software ID must be registered with them?0
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I had the same issue and yes I am the BAS agent for the client however the accountant bumped me off. If you are lodging yourself simply remove the Company & Advisor and share the company file they can still access, review and or lodge stp files.
0
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