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ATO Error message - AddressDetailsPostal

Gracie Seah

Hello, I did my first payrun for the year 2 weeks ago. and left the lodged reports at Pending stage. Did not think much about it until I tried to lodge this week's pay run and saw an error message from ATO for the payrun lodged 2 weeks ago. This is what it said

ATO Messages

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.

Error message

The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found

Would appreciate advice on how to correct the error please. Thank you!

Comments

Cathy Branson

Check that your address details on the company information screen in Reckon are an exact match including capital letters for what is on abn lookup.

Gracie Seah

Many thanks Cathy for your advice. I will try and let you know the outcome.

Gracie Seah

HI Cathy - did as you advised and it went through. Thanks for your help. Have to keep in mind that all info must match exactly with ATO database. Great Advice!

Sasha23

Hi Gracie did you resubmit that pay that had the error

Gracie Seah

Yes Marissa, I went back to Reckon to fix up the company information to match ATO's database and then I processed STP again to get the new STP lodgement file and lodged the payruns that were rejected earlier.

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