How do I process Paypal customer sales and refunds in Reckon Accounts Plus 2018 desktop?

Chris B

I have a shopping cart software online business with inventory.

When I sell and the customer chooses Paypal as payment that's fine but where my problem lies is when they want a refund especially if it occurs several weeks later.  How do I process a refund so it balances with my Paypal report?
I sell under 'create sales receipts' tab, with no customer name all sales are tagged to CASHSALES.

In sales, for example I might transfer the money from my Paypal account to my bank account, lets say 2 $50 sales totally $100.  Then I receipt against those 2 sales in Reckon when the money hits my bank account.  I print the Paypal transaction list that equals $100 and everything is sweet.

But when one sale of $50 wants a refund a few of weeks later, I can't reconcile with my bank it won't balance as $50 is missing.  Lets say when I gave a refund through Paypal, I am $50 less in the balance and the next lot of sales don't balance with my bank rec in Reckon.
If only when I 'records deposits' there was the credit sitting there I could pick it up so it balances with my Paypal report, but it isn't.

Oh this is so hard to explain here, can anyone tell me how they process Paypal sales and refunds in their Reckon Accounts?  I have searched high and low in the internet to no avail.
Please help!!

Chris B

I had another thought, do I need to create another bank account in my Reckon called PayPal and shift money between that and my bank accounts somehow?