How to log off sessions for users who are stuck after connection lost on Reckon Accounts Hosted

Datarec

Login to the Hosted platform.

In the Dashboard, click on the Control Panel button.

In the Control Panel screen, click on 'Log off Remote Sessions'

If there are user session present, click on blue hyper link 'Log off user'.

Regards,

Data Recovery Team

Steve Varrasso

Is there a way to make the time that is set for timing out when not in use, longer?
It is frustrating if you leave your desk for a 1/2 hour and have to go through this process every time.

Datarec

Hi Steve,

There is currently no user-definable setting that controls the inactive session timeout period.

When a session is active it is consuming resources, the system is likely conserving resources and reallocating them to active sessions to improve overall performance.