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Reckon Enterprise 2019 SLOW application start - FIXED!!!

Blair Revell

Reckon enterprise 2019 SLOW application start - FIXED!!! - new install looked good but quickly became SLOW to even start the application without loading a database!!!. (at LEAST 60 seconds to just start the application and at LEAST another 60 seconds to open a 435Meg data file and the same with the demo databases) Researched and tried a variety of fixes but solution was -

Change the startup file - in our case "QBW32EnterpriseWholesale.exe" to compatibility mode = XPSP3 - NOW under 2 seconds application startup!

In our case the file is in "C:\Program Files (x86)\Intuit\Reckon Accounts 2019\QBW32EnterpriseWholesale.exe" - right click the file and select properties>Compatibility>Run this program in compatibility mode for>Windows XP Service Pack 3>OK

ALSO following this, it loaded the database QUICKLY!! - under 2 seconds!!!!

Environment - Windows 10 64 Ver 1903 with 32Gig memory and i7 9700 with SSD drive... so no issues with performance! Running in multiuser mode - DATA/Server all on the same machine as the user's application.

ALSO applied same fix to a 2019 application (old term was Terminal Server) server which asl solved the issue!!!

Here's the funny though - after working successfully - return the application to normal mode (not set for compatibility) and it continued to work perfectly!!!

Hope this helps someone!!!!

Comments

Datarec

Thanks for sharing your experience Blair.

Jenni English

Thanks Blair - I've been wrestling with very slow Reckon Enterprise 2019 for months - literally taking 2-3 minutes to load and move between accounts/files. I followed your lead and ran the QB32.exe files in compatibility mode (XPSP3) - which seems so odd - and it fixed the problem! I also tried reverting back to non-compatibility mode however the lack of speed returned so I have left them in compatibility mode (XPSP3) - now working perfectly!

Jenni English

UPDATE - I have (driven by curiosity) reverted the QB32.exe files back to non-compatibility mode and my system is still working perfectly - no longer painfully slow!

Datarec

Jenni, thank you for sharing your findings and confirmation.