Reckon Enterprise 2019 SLOW application start - FIXED!!!

Blair Revell
Member Posts: 1 Novice Member

Reckon enterprise 2019 SLOW application start - FIXED!!! - new install looked good but quickly became SLOW to even start the application without loading a database!!!. (at LEAST 60 seconds to just start the application and at LEAST another 60 seconds to open a 435Meg data file and the same with the demo databases) Researched and tried a variety of fixes but solution was -
Change the startup file - in our case "QBW32EnterpriseWholesale.exe" to compatibility mode = XPSP3 - NOW under 2 seconds application startup!
In our case the file is in "C:\Program Files (x86)\Intuit\Reckon Accounts 2019\QBW32EnterpriseWholesale.exe" - right click the file and select properties>Compatibility>Run this program in compatibility mode for>Windows XP Service Pack 3>OK
ALSO following this, it loaded the database QUICKLY!! - under 2 seconds!!!!
Environment - Windows 10 64 Ver 1903 with 32Gig memory and i7 9700 with SSD drive... so no issues with performance! Running in multiuser mode - DATA/Server all on the same machine as the user's application.
ALSO applied same fix to a 2019 application (old term was Terminal Server) server which asl solved the issue!!!
Here's the funny though - after working successfully - return the application to normal mode (not set for compatibility) and it continued to work perfectly!!!
Hope this helps someone!!!!
Change the startup file - in our case "QBW32EnterpriseWholesale.exe" to compatibility mode = XPSP3 - NOW under 2 seconds application startup!
In our case the file is in "C:\Program Files (x86)\Intuit\Reckon Accounts 2019\QBW32EnterpriseWholesale.exe" - right click the file and select properties>Compatibility>Run this program in compatibility mode for>Windows XP Service Pack 3>OK
ALSO following this, it loaded the database QUICKLY!! - under 2 seconds!!!!
Environment - Windows 10 64 Ver 1903 with 32Gig memory and i7 9700 with SSD drive... so no issues with performance! Running in multiuser mode - DATA/Server all on the same machine as the user's application.
ALSO applied same fix to a 2019 application (old term was Terminal Server) server which asl solved the issue!!!
Here's the funny though - after working successfully - return the application to normal mode (not set for compatibility) and it continued to work perfectly!!!
Hope this helps someone!!!!
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Comments
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Thanks for sharing your experience Blair.
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
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Thanks Blair - I've been wrestling with very slow Reckon Enterprise 2019 for months - literally taking 2-3 minutes to load and move between accounts/files. I followed your lead and ran the QB32.exe files in compatibility mode (XPSP3) - which seems so odd - and it fixed the problem! I also tried reverting back to non-compatibility mode however the lack of speed returned so I have left them in compatibility mode (XPSP3) - now working perfectly!0
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UPDATE - I have (driven by curiosity) reverted the QB32.exe files back to non-compatibility mode and my system is still working perfectly - no longer painfully slow!
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Jenni, thank you for sharing your findings and confirmation.
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
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