Error message for backup process

Herni
Member Posts: 14 Novice Member

Hi guys, I need some advice please. Tried to clean up data for our Reckon Enterprise 2019 but stuck in the process. Keep getting error message that backup cannot be completed or cannot access the company files. For information, our company files is more than 3 Gb. Thank you.
0
Comments
-
Hi Herni
Are you actually able to access the file or can you not even get into the file ?
Cheers
Graham0 -
Wow!!! first time I have come across a file bigger than the biggest client file I have...(which is just over 2gb)... Cleanup Data really isnt going to resolve any issues you may be having and it will definitely not make the file any smaller - you REALLY need to start a new datafile... Hopefully it's only stuck in the backup process and not in opening the file itself.
I would recommend contacting Graham Boast - who is quite expert in starting new datafiles.. graham@reckonhelp.com.au
Good luck!0 -
Thanks for your recommendation Linda
0 -
Hi Graham,
We can access the file, no problem.
But we normally do backup data with QBW file only, so by copying & dragging the file the external storage.
However we never do the backup with QBB or the portable one. I think this is where we stuck when backup is requested while cleaning up data in progress
Thanks
Herni
0 -
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
0
This discussion has been closed.