Reckon Home and Business 2020 update - severe issues

Johnathon Reeves

The upgraded 2020 version is riddled with errors, keeps corrupting transactions after about 5.  Does not import QIF files.  It is simply not working.  Running Windows 10.  Have been using this product for years without issue - the 2019 to 2020 upgrade has simply screwed everything.

Eric Murphy

That's a pretty generic post so far. Have you validated/super validated your file? Uninstalled/reinstalled?
The file name being shorter than 8 characters is apparently something that cuts down errors. Maybe try some of those. The program is archaic and pretty much on its last legs.

Johnathon Reeves

*I have tried uninstalling, reinstalling, running as administrator - file name is already short as it has been for the last several years.  With regards to the program being archaic - completely agree - however Reckon does not offer personal software that tracks investments as a cloud option.  I currently use Reckon One for my three income generating companies - and H&B for my personal tracking.  

*I just called technical help - and they basically said - too bad too sad - they don't provide support for H&B.  Nor can I re-install 2019 which worked.

*So the issues so far:
** Cannot import transactions from a downloaded QIF file from NAB.  Cannot amend / create more than 4 in a row before the program freezes, deletes all categories and must be shutdown.
** When this happens I have to re-start the program twice. The first time it cannot locate any files. The second time it will see the files and i can re-open to be able to process 4 transactions.
** This happens across all types of accounts from loans, investments, credit cards, cash etc.

Johnathon Reeves

See my comment below - they also will not let me re-install 2019.  Same as you, I have been using Reckon since well before the split to Quicken / Reckon.  I also use Reckon One for my companies.

Johnathon Reeves

*Have tried running reports without success. None of the reports in Banking, Spending, Comparison, Tax, Net Worth or Business work.  All the reports in Investing do.     Seriously.

Karen Dorrell_9175330

Not happy either...

Johnathon Reeves

For no actual upgrade / real update to the program - I don't know how they managed to make it so bad!?!?

Karen Dorrell_9175330

I persisted with Reckon (via Sales and Registration team) and today they told me there WERE issues with the download link recently.  They provided me with a new one today and after doing a fresh install, it now seems to be working ok.  Not sure if this information will help you.

Johnathon Reeves

I've just done this and it seems to be working.. *Knock on wood*.  Although - it was a bit of a battle for them to provide a new link - which in the end was as simple as them emailing it through.  But the definitely did not want to believe me that their software might have issues.....

Jennifer Whyte

It's terrible

Samford

I have been using the earlier versions of Home & Business since about 1995, and it has worked fine, doing all I wanted it to do. However, recently, since Jan 2020 it will not recognise dates after 1st Jan 2020. So it will print out perfectly a report for 01/01/2019 to 31/12/2019, but when I changed the last date to 01/01/2020 the program crashes. I have uninstalled the program, turned the computer off, reinstalled the program from the downloaded version I have been sent, about 4 times so far, but alas, it continues to have this problem.

I really don't want to change to another program because it has taken so long to master the idiosyncrasies of this one, and I really believe it would be a simple fix for those who write the program. So at the moment I am waiting for some kind of assistance from Quicken/Reckon.

Robyn Kelly (Partner)

Have you tried a validate & a super vaidate?

Samford

What is a validate and super validate??

Robyn Kelly (Partner)

To validate follow the instructions in the link below but DO NOT hold down the control key on your keyboard.

To super validate: https://help.reckon.com/article/fdjus8b5n1-kba-2784-how-do-i-super-validate-my-quicken-file

pandrew

Personal Plus 2020 expired yesterday, and though I had spoken to support recently and reinstalled as advised problem is not solved and will not assist unless renewed. I had advised within last fortnight that I needed problems solved before renewal.

GerryWinter

Call me later on this afternoon and I'll see what I can do.

pandrew

Thanks for the reply. How do I make contact.

GerryWinter

Just call me on the number below