STP Error. "An unexpected error occurred. Please try again. Contact Reckon support if the problem re

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Michael Gould
Michael Gould Member Posts: 17 ✭
edited May 2020 in Accounts Hosted
I had uploaded a number of STP files to the Reckon Portal over the Christmas/New year period when the ATO was upgrading systems and wasn't processing STP files and when I uploaded yesterday's STP I noted that one of the previous files had an error.
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The Error message was "An unexpected error occurred. Please try again. Contact Reckon support if the problem remains."
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As there have been two successful uploads since the one with the error, should I re run and then upload the STP file that had the error? There may be employees who were paid in that pay run, that haven't had a pay since (casual workforce) - or should I not redo it and they will be picked up in the EOY Finalisation? Thank you.

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  • Kris_Williams
    Kris_Williams Member Posts: 3,307 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
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    I would leave it and if those employees don’t get paid again they will still be picked up in the year end submission - this is my understanding anyway

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