Hi Zappy, I have the same issue. May I confirm what exactly is the shortcut process?
As discussed Rosie you need to take note of how far out the reconciliation is. You need to run the reconciliation reports for the previous periods and compare it to the bank statement to find where the difference arises. You can then fix the prior period and rereconcile the bank back at the original date. Call me if any of this is unclear.
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