Print errer in newly downloaded 2020 Account Desktop

Phillip Smoult
Phillip Smoult Member Posts: 2 Novice Member Novice Member
edited May 21 in Reckon Accounts (Desktop)
Just downloaded 2020 upgrade and working fine until printing then get the problem from a few years ago where it gives a window print error - file exisits

Comments

  • heather_6486903
    heather_6486903 Member Posts: 10 Reckoner Reckoner
    edited May 2020
    Me too can someone tell us how to fix this please

  • Phillip Smoult
    Phillip Smoult Member Posts: 2 Novice Member Novice Member
    edited May 2020
    I rang tech support and got the answer. It had happened in a previous version also so I was not surprised by the fix. Although surprised it came back again.
    You need to search the QB program files and find both - qbprint.qbp & wpr.ini
    Once you find them you need to delete them and then restart the computer.
    I'm not a tech person so am only passing on what worked for me this time and also a couple of years ago.
    Have kept a note now if it should ever happen again
    Would be better if they just fixed the bug before releasing an update



  • heather_6486903
    heather_6486903 Member Posts: 10 Reckoner Reckoner
    edited May 2020
    Yes me too rang and got help. it is definitely going to be noted for future it is pretty easy once you know.
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