Reckon Hosted crashing when I try accessing a Cheque entry

Lee_8688889

I have a Cheque transaction entered twice and am wanting to delete one of the entries. It was only created in the last week.

When I try to access the Cheque (am I wanting to delete) the whole system crashes and I get an unrecoverable error message. I have tried accessing the cheque via the Bank Register and Write a Cheque functions but it continues to do the same thing. 

I have backed up the file, come out and back into Reckon but the matter continues. The error message details are below. 

I would really appreciate advice on this matter. Regards, Lee

 

Acctd4

Hi Lee

 

The crashing occurs when an entry is corrupted.

Find the entry in your bank account register & select it (DON’T double-click, just a single click so it’s selected) 

You can then press Ctrl + D on your keyboard which is the delete shortcut to delete the transaction from there without opening it.

 

Shaz Hughes Dip(Fin) ACQ NSW, MICB

Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

Accounted 4 Bookkeeping Services

Ballajura, WA

0422 886 003

shazinoz2@bigpond.com

www.accounted4bs.com