Emailing Invoices using Reckon Accounts Plus 2017.

Stephen Broad
Stephen Broad Member Posts: 1 Novice Member Novice Member
edited August 2020 in Reckon Accounts (Desktop)
We are using Reckon Accounts Plus 2017 for desktop. Last Friday the program decided to no longer email invoices or purchase orders. When I try to send I get the endlessly circling circle which I allowed to go on for almost 10 minutes once but as soon as I try to interrupt I get the message that Reckon has to close down and I start all over again. Usually the next time I get a message about being unable to print to the printer. Any suggestions?

Comments

  • brian_7664759
    brian_7664759 Member Posts: 50 Reckoner Reckoner
    edited June 2020
    It might be something to do with your settings in Edit/Preferences/Send Forms Stephen.
    Or it might be related to your password. I have had the password problem for over two months. I cannot send emailed statements and invoices. I have to print and post them.
    Reckon just won't do anything about fixing it. I use Reckon Accounts Small Business on Windows10 and use Gmail. RA wants a password to send these by email but it won't recognise any password I have and Reckon don't seem able to allow me to change or delete this requirement. I have taken the issue up with Google but they say it is not their system, it is Reckon - and as I say, Reckon Support just are not interested.