i am having issues with iff invoice import file - it wont bring up customer details set up in the reckon file



Am using reckon enterprise 2020 but did try in reckon premier 2014 and have same issue so must have something wrong with my template

I can successfully import the file with no errors and looks perfect BUT the customer name and address, payment terms and due date will not come across to the invoice unless i fill in the fields in the template - for the example above you will see have that info blank as is how what to bring the invoices in to reckon
It links to the correct accounts receivable file but have to add the address, due dat and terms if what it to show this on the invoice which is a given that would want to
Is this a know issue as am sure way back in the past did not have to complete this details as would pick from the customer set up.details
Was also hoping to mark the invoices as pending but cant find a way to to that as did not really want to use the to be printed or emailed option - reckon support said could not help with iff issues so am reaching out here