Error when emailing invoices with outlook

CatherineCatherine Member Posts: 3
edited September 9 in Accounts Business Range
I have recently started using outlook instead of eM client to email invoices from Reckon Accounts Premier Edition 2016 as I was having errors with eM client. Since using outlook to email invoices, I am still having errors, a different error though to eM client. The error I am getting is:

This action cannot be completed because the "Tax Invoice from ....... - message (Plain Text)" program is not responding. Choose "Switch To" or "Retry". The only two options to choose is "Switch To" or "Retry". Is this a Reckon issue or IT issue? Thanks,

Comments

  • MarioMario Reckon Staff Posts: 45
    edited September 8
    Hi Catherine, 

    Unfortunately, the error is not triggered by Reckon Accounts. However, we have a help article that may be of assistance.  

    https://help.reckon.com/article/6m60uv7w1i

    Please visit the link and check it out. 
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