Urgent: Why do i get error code 13657 20461 and how do i fix it?

Tian LanTian Lan Member Posts: 55

Hi there

We are using Reckon Non-Profit edition. It was crashed and shut down when I tried to post a journal. When I tried to log back in again, the following error appears and I can't log in again. Can someone please urgently look into this for us? It's our payroll week and we need the system to be able to work urgently! Thanks!



Comments

  • Data RecData Rec Reckon Staff Posts: 796 ✭✭

    Hi Tian,

    We recommend you submit a data service request via the web form below.

    We can the provide you with additional instructions so we can take a look at the damaged data file.

    If you have been backing up the data file regularly, consider restoring the last known good backup file as that may get you able to continue working faster than going through a data file analysis and then a repair.

    You've posted your question on the Reckon Accounts Hosted category.

    Are you using the Reckon Accounts Hosted platform or the desktop installed Reckon Accounts 2020 software?

    Regards,

    Reckon Data Recovery Team

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

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