Sharing Company Files

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NM2021
NM2021 Member Posts: 9 ✭✭
in Accounts Hosted

HI - for the second time in a matter of days we are struggling to share new company files. Have set up the company, but when shared it shows as 'lnk' so will not open for anyone.

We ended up calling the help desk last week as all that was happening was every time we tried to share it came up with a new file ( so we had 8 files of the same company to share)

Help desk did something, but we are faced with the same problem again today! We have never had problems with sharing new company files in the past.

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,408 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Hi Nicky

    When you share a file in Hosted, it creates a new Shared Folder. It’s within this folder that the person it’s been shared with needs to access it.

    If you go scroll down the list of files/folders in your Q Drive, you should see a duplicate of your original file name as a folder with an arrow in the bottom left corner. Everyone accessing the file needs to access it within here:

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    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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