Re-post in Question: Adjustment note showing in bank reconcile

Question

Original posted in discussion. Here is a re-post for question.

Hi there,

My new employer uses Reckon. And when i tried to do bank rec. I found a few adjustment notes showing on the reconcile window. One example as follow:

When I dig into the adjustment note and the payment, i found:

Both adjustment note and cheque were cleared. And they seems linked as both show in customer's transaction list.

The bank was reconciled, so neither of the note or payment should appear in reconcile window.

So the question are, why this adjustment note show on reconcile window and how do i get rid of it.

Thanks all.

Tony

Acctd4 · Accepted Answer

It looks to me like the problem may be that the "Refund ..." Item used on the Adjustment Note has been incorrectly linked to either the Bank account or "Undeposited Funds" account ?  If you double-click on that Item in the Item List, what account is it posting to?

Kris_Williams · Accepted Answer

Did you check the item list as suggested above and make sure they aren’t linked to Bank account or Undeposited funds?

if you haven’t checked this you may be complicating the problem