'Select your data File' then crashes

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I have just reinstalled 'Reckon Accounts Personal Plus 2020', entered the key and activated the product.

When I try to open my account file it comes up with this error window and closes which is very frustrating!

Can anyone help with this??


Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,251 Personal Range Expert Personal Range Expert
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    Give me a call and i will try and fix it for you.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Kris_Williams
    Kris_Williams Member Posts: 3,360 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Try running as administrator form the shortcut (right click) on it

  • Peter100
    Peter100 Member Posts: 4
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    I got it working by first creating a bogus new user file, the closed it and opened my main file. Looks like from a clean install you can't just load a data file?

    Thanks for the offer of help!

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,251 Personal Range Expert Personal Range Expert
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    Still like to have a look.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Peter100
    Peter100 Member Posts: 4
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    Hi Gerry.

    I'm down in New Zealand so I'm not sure calling you is practical?

    I had my data file deep in some sub folders so that may have been the problem? I've since moved it to the root folder which has also solved backing up always failing the first time.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,251 Personal Range Expert Personal Range Expert
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    Glad it worked out, any other issues get intouch, email is below

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Peter100
    Peter100 Member Posts: 4
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    Hi Gerry

    Thanks and great to have such support!