'Select your data File' then crashes

Peter100Peter100 Member Posts: 4 ✭
in Accounts Personal Range

I have just reinstalled 'Reckon Accounts Personal Plus 2020', entered the key and activated the product.

When I try to open my account file it comes up with this error window and closes which is very frustrating!

Can anyone help with this??

Error 7131.png


Comments

  • Gerry WinterGerry Winter Accredited Partner Posts: 331 ✭✭

    Give me a call and i will try and fix it for you.

    Gerry 0418907140

    [email protected]

  • Kris_WilliamsKris_Williams Member Posts: 1,184 ✭✭✭

    Try running as administrator form the shortcut (right click) on it

  • Peter100Peter100 Member Posts: 4 ✭

    I got it working by first creating a bogus new user file, the closed it and opened my main file. Looks like from a clean install you can't just load a data file?

    Thanks for the offer of help!

  • Gerry WinterGerry Winter Accredited Partner Posts: 331 ✭✭

    Still like to have a look.

    Gerry 0418907140

    [email protected]

  • Peter100Peter100 Member Posts: 4 ✭

    Hi Gerry.

    I'm down in New Zealand so I'm not sure calling you is practical?

    I had my data file deep in some sub folders so that may have been the problem? I've since moved it to the root folder which has also solved backing up always failing the first time.

  • Gerry WinterGerry Winter Accredited Partner Posts: 331 ✭✭

    Glad it worked out, any other issues get intouch, email is below

    Gerry 0418907140

    [email protected]

  • Peter100Peter100 Member Posts: 4 ✭

    Hi Gerry

    Thanks and great to have such support!

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