create new user

EKAccounts
EKAccounts Member Posts: 2

I joined a new user to our datafile, chose a role , a username and password. When he tried to log in, it gave the message that the username is not recognised. There was no place to add an email address to the role.

Have I missed a step?

Thanks

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited November 2020

    I'm assuming you mean within the actual Company File?  (You can create Hosted Users as well as specific Company File Users ....)

    If you're referring to within the Company File, you can go in & view Users as the Admin so I'd suggest having a look at the User list - There may have inadvertently been a space or extra character entered during setup.

    To view Users, click on Company (along top toolbar) > Users > View Users

    You can see & edit - if necessary - the User details there

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • EKAccounts
    EKAccounts Member Posts: 2

    Thanks so much Shaz, that's helpful :-)