Quickbooks Plus 2010-11

morghanmorghan Member Posts: 1
edited November 18 in Accounts Business Range

about 3 mths ago something happened between Telstra and bigpond.  I have bigpond, outlook, Telstra.  For some reason not all our customers are receiving their invoices even though it says they have been sent in our sent box.  I have spoken to bigpond and Telstra and they said that quickbooks need to tell us what we need to do to fix this up.  This is now very urgent


  • toktok Member Posts: 1

    It sounds like Telstra/Bigpond have sent you on a wild goose chase here. If something changed with them, they should be ones looking into it and fixing it.

    I had a similar problem a year ago (unrelated to Reckon) and they tried to fob me off as well. You have to stick with it until you get to someone who actually knows what they're talking about

  • Acctd4Acctd4 Accredited Partner Posts: 842 ✭✭✭

    @morghan It may also be that QB Plus 2010-11 in-product email feature is no longer compatible since Telstra's Bigpond upgrade as the software was released 10 years ago ? 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]


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