Super showing on all employees on Pay Slips

SUZYCUE

Hi.

I have a problem. When I print pay slips and/or pay cheques the Superannuation amounts and YTD amounts for all employees is displayed under Employer Contributions on everyone's pay slip .

How do I limit the superannuation information to just the one employee who's pay slip I'm printing?

Thanks

Greg

Acctd4

Hi Greg

Are you saying that this section is showing EACH employee’s super (multiple lines) on the one employee’s pay???? That’s very odd & would only occur if you have each employee’s record set up that way.

When you go into each employee’s individual record, you should only have one line (eg their own) in their Super section.

Are you able to post a screenshot?

SUZYCUE

Hi Shaz

I have two employees Wendy and Hana and yes Wendy's super shows on Hana's pay slips.

Screen shots attached

But Hana's doesn't show on Wendy's

Any thoughts?

Cheers

Greg

Acctd4

That is very odd.

The only reason I can think of is that it has been inadvertently added to the pay. This can occur when you’ve been using a single default/generic “Super” payroll item but then decide to have the 2 separate ones down the track & therefore rename them.

Go into each of Hana’s Pays & check the Super lines there - I suspect you’ll see the 2 Super lines so just delete the additional (incorrect) one (for Wendy). NB You’ll need to “Unlock” each net pay to do this.

Have you verified & rebuilt the company data file? If the above doesn’t resolve it or there’s no additional Super displaying on the actual pays, it may be a template corruption. I’d recommend running the “Verify” & then running the “Rebuild” x 3. (3 times often corrects background data corruption issues)

SUZYCUE

Hi Shaz

Sorry for the late reply... time of the year.

I followed your suggestions but to no avail. Here is the open pay cheque detail with just Hana's super showing.

I rebuilt the data file three times and no change. Wendy's Super still showing on Hana's pay slip

I also created a new Pay Slip template and also no change. Here is the new pay slip template

Any further thoughts? Appreciate your help.

Regards

Greg

Acctd4

Hi Greg

OK, as there is a YTD total, this tells me that although Wendy's Super is not on Hana's Paycheque now, it was at some stage (on a previous pay)

In the Payroll Item List, right-click on "Wendy's Super" & generate a FastReport for this Payroll Item - This will show you (in the Source Name column) the employee name for each pay containing this & I suspect you will find Hana in there.  Once you do, open that Paycheque, "Unlock Net Pay" & delete Wendy's Super line then Save/OK to update.  NOTE: From the YTD amount, I expect there will be more than one Paycheque that you will need to remove Wendy's Super from!

SUZYCUE

Hi Shaz

Thanks very much that worked just fine.

Appreciate your help. Love your work!!!

Regards

Greg