Online Banking - Navigation to web page cancelled

Linda_7590330
Linda_7590330 Member Posts: 49 Reckoner Reckoner
in Accounts Hosted

I have created my .aba file but when I click 'Go Online' the navigation doesn't work (as above).

I have downloaded the file to the bank via my bank's website but I can't unlock the 'Online Banking' mode, I get following message:

Screenshot (84).png

Any help would be much appreciated

Thanks, Linda

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I never use that link, I download the aba to the computer and then open a browser and login to bank and then import the file

  • GlynisFNQ
    GlynisFNQ Member Posts: 32 Reckoner Reckoner

    Hi @Kris_Williams Hi Linda!

    Since you are always so lovely and helpful may I also ask about an error message when trying to go to 'Online Banking'?

    My sister-in-law has limited access to our Reckon file and cannot access the online banking - hence, the error message.

    I would like her to be able to help with wages, and also to create ABA files - and she therefore requires access... do you know if I can do that without allowing full access to 'everything'? Ie. reports, P&L information?

    I guess if I want to change her profile at all it requires a call to the 1800 number doesn't it?


    Kind regards,

    Glynis

  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    You can go to Company - setup users, click on her username and edit it to give her access to payroll or banking, whatever you need to do to make the feature work. I would look at the options, tick them one at a time then try logging in under her username and see what happens

  • GlynisFNQ
    GlynisFNQ Member Posts: 32 Reckoner Reckoner


    Gosh, you are a wonderful help Kris!!

    Ah! Within the Company menu, I see it!

    Thank-you so much! 🙏!!

  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Look for the role Payroll Processor, I just checked a user in my file who used to do payroll and that is what is against her username

  • GlynisFNQ
    GlynisFNQ Member Posts: 32 Reckoner Reckoner

    Awesome!

    I will take a look this afternoon!! 😁

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