Scheduled Transactions cannot be deleted and keep reappearing after validation

Scott Tunaley
Scott Tunaley Member Posts: 5 Reckoner Reckoner
in Personal Plus and Home & Business

I am using Reckon Accounts Personal Plus 2021. A series of entries have appeared in bills and deposits showing a status "done", amount "0" and action "auto" instead of "enter". I have not been able to delete these items. I have "validated", "super validated" and copied the file. The first two cleared the problem but only until the next time I open Quicken. The copied file did not help at all. Restoring a previously super/validated backup does not help. I have cleaned old scheduled and memorised transactions but no help.

I backed up then deleted the file and restored but no help. I have to validate the file every time I open it. I have other account files with scheduled transactions but it does not happen to them.

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,575 Accredited Partner Accredited Partner

    I have come across this before and to date have not found a solution, you can call me to discuss if you wish.

    What is the size of your file?

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Scott Tunaley
    Scott Tunaley Member Posts: 5 Reckoner Reckoner

    Hi, 33309kB. Not sure if it is worth contacting support and paying them.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,575 Accredited Partner Accredited Partner

    i have spoken with them, all we could work out that it was file specific.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Scott Tunaley
    Scott Tunaley Member Posts: 5 Reckoner Reckoner

    Thanks for saving me the time and money. I guess I will just put up with it. :(

  • StephenH
    StephenH Member Posts: 28 Reckoner Reckoner

    I too have had this problem for 12 months or more - Reckon Accounts QDF data file 63.9 MB.

    SUPER VALIDATE then the problem disappears for maybe 1 or 2 sessions & then it is back again.

    Even did a SUPER VALIDATE & changed the file name back to the old DOS format of 8 characters but that didn't fix it either.

    I am so over this product having to put up with inferior offshore service, annual renewal issues & a product with faults no one can fix- if only I could find a workable alternative I would swap in an eyeblink.

  • Trevor Price
    Trevor Price Member Posts: 13 Reckoner Reckoner

    I have the same problem. Has anybody got a solution for this?

  • rmarkus
    rmarkus Member Posts: 1 Novice Member Novice Member

    I have the same problem. Does anyone have a solution?

  • StephenH
    StephenH Member Posts: 28 Reckoner Reckoner
    edited August 22

    Good morning,

    Does any have a PERMANENT fix for the ongoing issue of numerous rogue scheduled transactions.

    I copied my file to a new file then ran Super Validate (Ctrl-Shift-File Operations_Validate) but it ended in an error (see attached)

    Screenshot 2025-08-22 at 11.18.31 am.png

    Also this log file:

    Fri Aug 22 11:27:58 2025

    File: "Y:\RECK~C0R\BACK~4YN\DATA~B43"

    QDF:
    Validating the QDF file.
    Removed 5999 damaged scheduled transactions.

    QEL:
    QEL could not be copied, so it wasn't validated.
    [Fri Aug 22 11:28:11 2025
    ]
    Opening file:
    Y:\Reckon 2025\Backup250822\DATA250121Cpy.QDF

    I then opened the new file DATA~B43 & was able see all the scheduled transactions without any rogue transactions, however when I ran the Account Balances report I found 3 Investement Accounts with massively incorrect balances so obviously I have lost significant data during the super validation. GRRRRRRR!!!!!

    Thanks,
    Stephen

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