Reckon Home and Business 2021 restore backup issue

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Hi everyone


Recently I have been referred to "Data team" who had to upgrade my backup from cashbook 2004 to a

compatible version which can be viewed on Reckon Home and Business 2021 restore backup issue

I have installed Reckon Home and Business 2021 restore backup issue and used a trial key to activate.

When I want to restore the backup that Data team has provided (named QDATA2021.rkn ) I get an error message as above (attached)


Can someone guide us why we are getting this.

Data team has been confident that they upgraded the backups and they even provided some screenshots but for some reason backup still cant be restored.


We would appreciate your help


Best regards

John Cosby

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
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    For free help just call me.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com