RAH ERROR

JO-ANNE
JO-ANNE Member Posts: 186 ✭✭✭
in Accounts Hosted

Trying to update an employes details and get this error

Reckon Error.JPG


Comments

  • Jay Jay Li
    Jay Jay Li Alumni Posts: 37 ✭

    Hi Jo-anne,

    You can try to verify and rebuild your data file and see if this might fix the issue. If the problem still happens

    Try to update another employee record or make a new dummy employee record to see if the same problem repeat.

    if this issue is only one specific employee record you may have to set this employee record inactive. make a replacement record and issue the new record with the same old employee number for STP reasons.

    cheers

    Jay Jay

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 937 Reckon Staff

    Hi Jo-anne,

    You need to provide a specific outline of what steps you are performing to "update employees details" so that we can attempt to reproduce your actions on our test file.

    Check all employee records and confirm that they each have a unique Employee Number.

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

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