error messages

elewisdsl
elewisdsl Member Posts: 1 ✭
in Reckon Accounts (Desktop)

new here. getting -6010 and -100 messages. suggested to reinstall which i have after deleting previous installation. error messages continue.

seems the problem has been around before but i could not find the solution

Comments

  • Christine_9643400
    Christine_9643400 Member Posts: 5 ✭

    What is wrong with Reckon today I keep getting Bad Gate messages

    I have paid my subscription renewal and it has not updated the expiry date Help?????

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 980 Reckon Staff

    Hi @elewisdsl 

    Are you able to open the software without select a particular company file?

    Try the following:

    1) Double-click the Reckon Accounts icon on your desktop (or launch the software) then immediately hold down the ALT key on the keyboard.

    2) Confirm whether you see the "No Company Open" screen or if the program crashes with an error.

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

  • Kathyd
    Kathyd Member Posts: 74 ✭

    i have done this and it automatically open up with the company log on

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