Restore backups

I have a new computer and have managed to get Reckon installed on it. I can't restore my backup files. Can you take me through the process please.
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Go to File, open or restore company, select restore, then navigate to where your backup file is. Follow the steps and select where you want to save the file
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Do I have to put the backup file on the computer or can I restore it from a memory stick?
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I have managed to restore my main Reckon file, but when I try to do our superannuation one it says that one or more backup files are missing. I have several other files that are historic that I want to keep, but it says the same thing. I backed up all the files on the same day. Do I have to name the files exactly how they are listed on the memory stick?
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It sounds like the backup might be corrupted, don’t interfere with file names until you get some more advice
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Reckon personal range 2021, which shows as Reckon Accounts Home and Business 2021 when I'm in the programme.
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Ok so do you have other backup anywhere the one you used is not complete, call me and i we will need to find a complete one else where.
Gerry 0418907140
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Thanks Gerry. I decided to use the backup for our superannuation accounts that I gave our accountant at the end of last financial year. That worked fine, and I manually entered the bank transactions from this financial year. I have decided not to restore our old files as they are ancient history (even though it was interesting to look back on them). I've been using Quicken/Reckon for over 20 years!
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Thanks. The only issue I have now is that when I open Reckon it comes up with the "Welcome to Reckon" message instead of the last file I used.
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Thank you so much for your help Gerry. Hopefully I won't need to pester you again!😁
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I have a similar problem.
For well over a year I have been getting intermittent problems when I start Reckon Personal Plus 2021 (and previous versions) it starts up as if I am new to Reckon – I am not.
When I select "I am already a Reckon Account user" it gives me the option to restore a data file. Until now I have not had a problem restoring from the latest backup file.
Today I tried this and the restore failed with the message “One or more backup files are missing”.
After searching on the Reckon Community I uninstalled Reckon and then reinstalled it – still the same problem.
I then tried using every one of the daily backups, going back 14 versions, as this was another proposed solution – still the same problem.
I am running the latest version of Windows 10 Home and all my software is current on the latest releases.
I now have a financial system that I am unable to use.
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