Restore backups

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Lotty
Lotty Member Posts: 7

I have a new computer and have managed to get Reckon installed on it. I can't restore my backup files. Can you take me through the process please.

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  • Kris_Williams
    Kris_Williams Member Posts: 3,393 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Go to File, open or restore company, select restore, then navigate to where your backup file is. Follow the steps and select where you want to save the file

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
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    Kris is correct and if wish i can do it for you.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Lotty
    Lotty Member Posts: 7
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    Do I have to put the backup file on the computer or can I restore it from a memory stick?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
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    its ok from a memory stick

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Lotty
    Lotty Member Posts: 7
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    I have managed to restore my main Reckon file, but when I try to do our superannuation one it says that one or more backup files are missing. I have several other files that are historic that I want to keep, but it says the same thing. I backed up all the files on the same day. Do I have to name the files exactly how they are listed on the memory stick?

  • Kris_Williams
    Kris_Williams Member Posts: 3,393 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    It sounds like the backup might be corrupted, don’t interfere with file names until you get some more advice

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
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    What program are you using.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Lotty
    Lotty Member Posts: 7
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    Reckon personal range 2021, which shows as Reckon Accounts Home and Business 2021 when I'm in the programme.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
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    Ok so do you have other backup anywhere the one you used is not complete, call me and i we will need to find a complete one else where.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Lotty
    Lotty Member Posts: 7
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    Thanks Gerry. I decided to use the backup for our superannuation accounts that I gave our accountant at the end of last financial year. That worked fine, and I manually entered the bank transactions from this financial year. I have decided not to restore our old files as they are ancient history (even though it was interesting to look back on them). I've been using Quicken/Reckon for over 20 years!

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
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    ok, good luck with everything.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Lotty
    Lotty Member Posts: 7
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    Thanks. The only issue I have now is that when I open Reckon it comes up with the "Welcome to Reckon" message instead of the last file I used.

  • Lotty
    Lotty Member Posts: 7
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    Thank you so much for your help Gerry. Hopefully I won't need to pester you again!😁

  • Peter Barnett
    Peter Barnett Member Posts: 19
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    I have a similar problem.

    For well over a year I have been getting intermittent problems when I start Reckon Personal Plus 2021 (and previous versions) it starts up as if I am new to Reckon – I am not.

    When I select "I am already a Reckon Account user" it gives me the option to restore a data file. Until now I have not had a problem restoring from the latest backup file.

    Today I tried this and the restore failed with the message “One or more backup files are missing”.

    After searching on the Reckon Community I uninstalled Reckon and then reinstalled it – still the same problem.

    I then tried using every one of the daily backups, going back 14 versions, as this was another proposed solution – still the same problem.

    I am running the latest version of Windows 10 Home and all my software is current on the latest releases.

    I now have a financial system that I am unable to use.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
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    This can be fixed if you call me.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com