Bank Transactions stopped pulling through via bank feed

ZoFind
ZoFind Member Posts: 8 Novice Member Novice Member
in Reckon One

Hi

I'm finding the Westpac bank transactions have stopped pulling through via the bank feed.

In other months there are also gaps in the linked data where I have had to manually import the data.

I also can't get the Westpac Mastercard transactions linked to feed in.

Kind regards

Zoe

Comments

  • Bin Liang
    Bin Liang Reckon Staff Posts: 7 Reckon Staff

    Hi,

    Thank you for your query. In order for us to do the troubleshooting, we will need to know which Reckon software do you use and what is your Reckon customer ID or Reckon portal username/email address. You can choose to email this information to the Reckon Bankdata Support team and let us know the details of the issue. The email address is bankdata@reckon.com

    Thank you.

    Kind Regards,

    Bin Liang 

    Senior Technical Support Representative

    Professional Services Group

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