System crashing during create stock

Kylie Austin

After upgrading to the 2021 Accounts hosted, we have been unable to create new stock.

We have tried via new stock and also via duplicates and both ways crash our system.

We have tried over a couple of weeks and over a couple of different log ins - crashing all times.

Can you please look into why this is happening?

Acctd4

Have you Verified your company data file?

I'd recommend doing this first, then - regardless of error detection - running the Rebuild x 3 (3 times seems to be the magic number for a lot of corruption issues!)

Datarec

Hi Kylie,

As Shaz recommended, use the built-in file integrity checking functions.

https://help.reckon.com/article/a1sui456q3-data-services-tip-try-this-first-before-requesting-a-data-service

If that does not resolve the issue, let us know and request a data service case for a free analysis.

Zappy

As discussed you need to verify the file and fix the error before upgrading.