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Invoices Dating Back to 1999 Showing As An Open Balance, Eventhough They Have Been Paid

Stacey_6976885

I have at least 12 customers with invoices dating back to 1999 that show them as having open balances on invoices, but when you click on the invoice it says paid. When I run statements for them, it dosen't show up unless I try to do an open balance statement.

Would love to be able to fix this, I have posted this a while ago. Maybe someone else has had this issue.

Comments

Kris_Williams

If you find the payment for these invoices sometimes you have to tick the relevant invoice in the receive payments window to bring things back to line, even though you would have done this already, glitches can happen!

Stacey_6976885

If I do a history on the invoice, it shows the payment is ticked, however, it still comes up as outstanding in the open balance reports.

Kris_Williams

Even though it is ticked is the correct amount showing in the right hand column?

Stacey_6976885

It appears to have doubled the amount owing, eg invoice original amount $2,900, this amount was applied, then in the amount due column it is showing $5,800, leaving an amount owing of $2,900.

Kris_Williams

I would verify and rebuild data before deleting or changing anything

Acctd4

It sounds like the invoice amount has been changed later (maybe in error, trying to determine how to enter the payment) ?

If you view the history on the payment/invoice it’s allocated to, does the invoice show as the lesser or higher amount?

Datarec

Check the transaction for any negative amounts.

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