Inactivity Logout Constantly

Pivacadmin
Pivacadmin Member Posts: 16 ✭
in Accounts Hosted

Why does Hosted continually log me out - If I dont enter anything for a couple of mins, system logs me out due to inactivity - this is ridiculous!!!

It evens does it whilst I am backing up which causes untold grief


SO WHY DOES IT CONSTANTLY HAPPEN??

Comments

  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭

    I don't have an answer for you, but I have noticed over the past few weeks that this has become very common for me too, compared to what it used to be.

    John L G

  • Pivacadmin
    Pivacadmin Member Posts: 16 ✭

    Love to get an answer from Reckon Hosted people themselves - it is totally ridiculous!!! As one of our files is quite large and when I do a backup it freezes because Ive been logged out


    Someone from Reckon please answer this

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,401 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    @Pivacadmin Rav has commented on this in another thread (where you've also posted):

    https://community.reckon.com/discussion/8029226/reckon-processing-slowly-today-01-07-2021

    Reckon are aware - seems likely due to the volume of Users upgrading at the same time - & investigating so hopefully they'll be able to resolve it soon! But yes ... in the meantime, very frustrating 😫

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Pivacadmin
    Pivacadmin Member Posts: 16 ✭

    Hi I asked this question the other day and on my thread you will see another user is asking the same question


    It is nothing to do with today's overload but it is a constant daily happening - constantly being logged out day in and day out every single working day

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,401 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    @Pivacadmin Apologies ... I thought you were specifically referring to today

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭

    Shaz. My comment also related to my experiences over the last few weeks with many sessions terminated. Strangely enough, today is so far a good day from that perspective, despite what else is going on with the slowness.

    John L G

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