Missing paycheque items and YTD

RebeccaLJQ
RebeccaLJQ Member Posts: 13
edited June 2021 in Reckon Accounts (Desktop)

I am processing a pay for an employee in Reckon Hosted. Their paycheque is not showing the YTD in the employee summary section. When I select a pay item and enter in the pay amount, not Tax line appears.

The payroll report shows the whole year's pay so it is there but I cannot process this pay without any tax.

Any help would be appreciated.

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited June 2021

    What is the week end date, could it be in the new financial year?

    what is the gross amount?

  • RebeccaLJQ
    RebeccaLJQ Member Posts: 13

    No it's definately the last week of the year with pay date today - 30 June. All other employees no issues but this employee is salary and all other are hourly - not sure if that makes a difference.

    The gross amount is 769 week ($40K pa)

  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Pay date and week end both 30/6? Are you paying this pay earlier than normal or do all pay weeks end on Wed.?

  • RebeccaLJQ
    RebeccaLJQ Member Posts: 13

    Pay period is 23-29 June pay day 30 June

  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Ok so there’s got to be a connection with the salary pay item. Do you normally do the pay with the same employees every week

  • RebeccaLJQ
    RebeccaLJQ Member Posts: 13

    The pay has been used for a few years now with no issues or changes. The only thing I though was because this current year is 53 pays instead of 52 but I tried a test pay in next financial year and still no payg tax comes up. I tried adding and extra tax under the employee's card but that didn't trigger it in the paycheque.

    I also tried creating a new salary pay item incase there was something wrong with the original one but that didn't help either.

    I tried paying the employee as an hourly rate but that didn't bring in the tax either.

    I'm at a complete loss on this one. I feel it has something to do with the employee's card somehow.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi Rebecca

    There are a few things that could be causing it ...

    1. Check the Salary Pay Item is still ticked for PAYGW (under Taxes)
    2. Check the Pay Period for this Pay is correct (eg PAYGW would be payable on $ 769 p/wk but not p/fortnight!)
    3. Check the employee's Tax Code in their record (under Taxes on the Federal tab)


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • RebeccaLJQ
    RebeccaLJQ Member Posts: 13

    Thanks Shaz, yes all those details are correct. This employee has had the same pay every week all year and come this last one for the year, everything disappeared but most importantly payg tax as I can't select is in the paycheque.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited June 2021

    That's very odd - Haven't come across that happening before ... Have you tried running a Verify on the file & then running the Rebuild 3 times (for some reason, 3 times fixes many issues!) ?

    Are you using any new Payroll Items on this Pay (eg Allowance, Bonus, Super/RESC/SS) ?

    Are you able to post a screenshot of the Paycheque? (You can blank out the employee's details if necessary)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • RebeccaLJQ
    RebeccaLJQ Member Posts: 13

    No new payroll items. It's a basic salary just earnings, tax and super.

    I have never tried a verify and rebuild - will this affect the file in any way? It's a massive file so I'd hate to stuff it in any way.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    No, but it will help the file! Data can get a bit fragmented, have broken links/connections & corruptions behind the scenes so Verifying should be done on a regular basis to help check for & manage this. The system will identify & advise if during the Verify process any errors are detected & will prompt you to Rebuild the file to fix them. Rebuilding the file often fixes the above that you may not be able to see at User level.

    NOTE: If you take Backups, you should always Verify the file FIRST because if you ever need to restore a backup & that backup is corrupted, it won't restore!

    The system always prompts you to take a Backup before it performs the Rebuild 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)