Missing paycheque items and YTD

RebeccaLJQ

I am processing a pay for an employee in Reckon Hosted. Their paycheque is not showing the YTD in the employee summary section. When I select a pay item and enter in the pay amount, not Tax line appears.

The payroll report shows the whole year's pay so it is there but I cannot process this pay without any tax.

Any help would be appreciated.

Kris_Williams

What is the week end date, could it be in the new financial year?

what is the gross amount?

RebeccaLJQ

No it's definately the last week of the year with pay date today - 30 June. All other employees no issues but this employee is salary and all other are hourly - not sure if that makes a difference.

The gross amount is 769 week ($40K pa)

Kris_Williams

Pay date and week end both 30/6? Are you paying this pay earlier than normal or do all pay weeks end on Wed.?

RebeccaLJQ

Pay period is 23-29 June pay day 30 June

Kris_Williams

Ok so there’s got to be a connection with the salary pay item. Do you normally do the pay with the same employees every week

RebeccaLJQ

The pay has been used for a few years now with no issues or changes. The only thing I though was because this current year is 53 pays instead of 52 but I tried a test pay in next financial year and still no payg tax comes up. I tried adding and extra tax under the employee's card but that didn't trigger it in the paycheque.

I also tried creating a new salary pay item incase there was something wrong with the original one but that didn't help either.

I tried paying the employee as an hourly rate but that didn't bring in the tax either.

I'm at a complete loss on this one. I feel it has something to do with the employee's card somehow.

Acctd4

Hi Rebecca

There are a few things that could be causing it ...

1. Check the Salary Pay Item is still ticked for PAYGW (under Taxes)
2. Check the Pay Period for this Pay is correct (eg PAYGW would be payable on $ 769 p/wk but not p/fortnight!)
3. Check the employee's Tax Code in their record (under Taxes on the Federal tab)

RebeccaLJQ

Thanks Shaz, yes all those details are correct. This employee has had the same pay every week all year and come this last one for the year, everything disappeared but most importantly payg tax as I can't select is in the paycheque.

Acctd4

That's very odd - Haven't come across that happening before ... Have you tried running a Verify on the file & then running the Rebuild 3 times (for some reason, 3 times fixes many issues!) ?

Are you using any new Payroll Items on this Pay (eg Allowance, Bonus, Super/RESC/SS) ?

Are you able to post a screenshot of the Paycheque? (You can blank out the employee's details if necessary)

RebeccaLJQ

No new payroll items. It's a basic salary just earnings, tax and super.

I have never tried a verify and rebuild - will this affect the file in any way? It's a massive file so I'd hate to stuff it in any way.

Acctd4

No, but it will help the file! Data can get a bit fragmented, have broken links/connections & corruptions behind the scenes so Verifying should be done on a regular basis to help check for & manage this. The system will identify & advise if during the Verify process any errors are detected & will prompt you to Rebuild the file to fix them. Rebuilding the file often fixes the above that you may not be able to see at User level.

NOTE: If you take Backups, you should always Verify the file FIRST because if you ever need to restore a backup & that backup is corrupted, it won't restore!

The system always prompts you to take a Backup before it performs the Rebuild 😊