can't login

ASAC

Hi I can't login to Launch Accounts Reckon Hosted. I keep getting a popup asking if I wish to update to 2021 and something about backing up files. I'm not game to say yes in case it wipes all my files. Please help

Kris_Williams

First of all it’s a good idea to backup, at least online on a regular basis, and then download to your computer regularly. Updating should not delete your data, never heard of that happening. Are you clicking on 2020 or 2021. The former should not ask you to update

Datarec_ReckonLtd

If you are trying to login to the new Hosted 2021 R1 application, you need to have your data file Admin password.

Login to the Hosted 2020 R2 application using the username and password that normally allows you access.

If you are not prompted for a username or a password, then this mean there is only one user account setup which is the default Admin user and it has no password.

If you are using the username "Admin" and the associated password is allowing you into the data file, then you are already logging in as the default Admin user.

If you are using the a different username and the associated password is allowing you into the data file, you just need to confirm whether you are the actual Admin user.

 

What username do you use to login to the data file?

Login to the data file using the username that you are normally are able to use, then view the User List. (Click on the menu Company | Users | View Users)

 

i. Confirm which username is logged in.

ii. Confirm whether there is any username called "Admin" or has "(Admin)" alongside it and what is the username.

 

 If the username you are logged in as is not "Admin" or does not have alongside it "(Admin)(logged on)" then you are not logged in as the Admin user.

 

If you do not know what the Admin password is, then we can assist with an Admin password removal service.