Reckon STP - Issue with the super on my file not updating, even after running a "update" on the file

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Steffi1
Steffi1 Member Posts: 13
edited July 2021 in Reckon Accounts (Desktop)

Hi,

I have 1 employee from back in July 2020 where his super is showing on Reckon, Payslip, Reports etc as the correct total but it is not appearing on STP.

I have re-created the file as a "Update Event" and re-saved the STP file and then uploaded it again on STP BUT it still wont update the super figure. I have tried this a few times now and it is still is not updating.

What can I do to get this corrected??

Using Reckon Enterprise 2021 and yes have downloaded the new release.

Thanks

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,482 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Have you double-clicked through on the Super Item itself ? It sounds like it’s not been set up as/mapped for SGC Super.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Steffi1
    Steffi1 Member Posts: 13
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    Hi Shaz,

    I have tried deleting the super in his profile and then re-entering it.

    I have also deleted the item in his payslip and re-entered it.

    His payroll for the week after has uploaded fine so I don't believe its the super item that's the issue. It is correct on Reckon and his payslip YTD is correct - I then export the file to STP and upload it and it is not showing. I have tried a Full file replacement and i have tried a "update payment event" neither have worked. I don't know what else to try.

    Any suggestions?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,482 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    @Steffi1 You need to check the Super Payroll Item itself as per my suggestion previously:

    Click Next to go through each window on it to check how it's been set up.

    To get to it, click on Employees (along top toolbar) > Manage Payroll Items > View / Edit Payroll Item List then double-click on the relevant Super Item.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Steffi1
    Steffi1 Member Posts: 13
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    No problem there all the other employees are set up with the same payroll item and are correct.

    I ended up voiding his pay slip - re-entering it and it has worked !! That was my LAST resort as I have wasted a whole day trying to get working.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,482 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Glad to hear you were finally able to resolve it!

    Make sure you regularly Verify your Company File as background data corruptions can cause a lot of these types of issues. During the verification process, the system checks for any anomalies & will let you know if it finds any, prompting you to Rebuild (eg fix) the data file 😁

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)