Remittance Problems

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Peta
Peta Member Posts: 15 ✭
in Accounts Hosted

Every time I try to email remittances, it freezes/not responds and I cannot get out of the remittance screen. I have to completely log off and log back in again. Any chance someone can have a look at this problem and fix it? Most of the time I have to send them in small batches as Reckon Hosted struggles to do anything over 5 suppliers.

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Hi Peta

    Is the company file being Verified regularly? It sounds like it may be a large &/or unstable file. Run the Verify Data & then run the Rebuild Data 3 times (3 times fixes a lot of issues!) then try again.

    Both of these options are under the File dropdown menu > Utilities

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Paul Mason
    Paul Mason Member Posts: 62 ✭✭
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    What screnn was visible when it froze?

    Sometimes the send eamil tab gets hidden behind another tab and the system apears to be frozen, press ALT pageup and see what other tabs may be stopping your proceeding

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