Activation of Reckon Account

lawyer_1
lawyer_1 Member Posts: 1 Novice Member Novice Member
edited February 2022 in Accounts Hosted

I renewed my annual subscription on 1 August 2021 and received confirmation of payment by e-mail of 10.45 pm that day.

I have just attempted to save a lengthy tax invoice to send to a client but was unable to do so. A message appeared stating my Reckon account was not activated and I should telephone a given 1300 number. I telephoned that but received a message referring me to Reckon Community for assistance as I had telephoned out of Reckon office hours.

Please re-activate my account. It is frustrating that it has been de-activated.

Adrian Batterby

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Adrian

    You've posted in the Reckon Accounts Hosted category - Are you using Hosted or a Reckon Accounts desktop program?

    Activation is required when installing or upgrading a desktop program as this switches the product "on" (for want of a better definition) for receiving Update notifications etc - The program can be opened up to 5 times before Activation is required but it's is a quick, simple process that you can do within the program itself, in a few seconds! šŸ˜

    With the program open, click on File (along the top toolbar, below your Company File name)

    In the dropdown menu list, a few lines up from the bottom, you should see the Activate option. Just click on this, follow the prompts to confirm your details & that's it šŸ˜Š

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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