Accounts Hosted Connection Drop outs

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Nick_8326929
Nick_8326929 Member Posts: 16 ✭
in Accounts Hosted

Hi

Since the scheduled maintenance last week.

The accounts hosted connection keeps dropping out/getting lost

i haven't been able to get through an invoiced with 5-6 drop outs

Am i doing something wrong, i don't think it is my internet connection as im able to surf

Have others experienced this issue, can one please shed some light

Thanking you in advance

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,301 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    I’m fine too, have you tried using a different browser as a test?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,227 Personal Range Expert Personal Range Expert
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    all good here, you can always drop it down to your desktop if you think the data file is an issue.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Nick_8326929
    Nick_8326929 Member Posts: 16 ✭
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    thanks all for responding

    im on NBN with Telstra, & using the Firefox browser

    Never had an issue with the browser before

    Database appears to be working

    I reckon ill start with nbn Telstra

    any issues and ill be back...enjoy your thursday

  • Kris_Williams
    Kris_Williams Member Posts: 3,301 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    I use Firefox successfully as well, but as Gerry suggested you could download and use on Enterprise to get your work done and test your file. You could try a different browser just in case some updates have caused a glitch.

  • Nick_8326929
    Nick_8326929 Member Posts: 16 ✭
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    hi all

    the melb blackouts yesterday appear to have fixed my drop out issues

    just a clunky NBN connection methinks

    i really appreciate your help keep up the good work

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