IMPORTANT INFORMATION FOR OUR RECKON USERS REGARDING SINGLE TOUCH PAYROLL PHASE 2

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pepajarapepajara Member Posts: 7

How do i obtain the figures for the bas quarter ? I go to tax detail and click on last quarter but it tells me there are no entries. Every thing has been posted and reconciled to the bank. Is there something that should be ticked for the figures to be to transferred here?

Answers

  • Kris_WilliamsKris_Williams Member Posts: 2,150 ✭✭✭✭

    Did you enter your tax codes on all the entries. I use the Tax Summary report

  • pepajarapepajara Member Posts: 7

    thanks for answering but that's coming up with the same message

  • Kris_WilliamsKris_Williams Member Posts: 2,150 ✭✭✭✭

    So did you enter tax codes, GST NCG NCF etc on all relevant transactions?

  • pepajarapepajara Member Posts: 7

    yes i have. I have a feeling that somewhere something has to be ticked to transfer the information to the reports. I have two separate accounts that i work on, (the other a/c which is mine) everything trans to reports correctly, but i just cannot find the difference. And cannot receive any help with ringing reckon.

  • Kris_WilliamsKris_Williams Member Posts: 2,150 ✭✭✭✭

    I am happy to have a look at it for you

    0415 940 843

  • pepajarapepajara Member Posts: 7

    would love that but i am in east Gippsland (bairnsdale) and its a little far to drive down, will try to find local accountant. If that doesn't work i just might have to work out and come down.

  • pepajarapepajara Member Posts: 7

    sorry not sure where you are located :)

  • Kris_WilliamsKris_Williams Member Posts: 2,150 ✭✭✭✭

    Actually I just realised you’re using Reckon One, I thought it was Reckon Hosted. Either way they are both online and so someone can login to your file, I’m not an expert with Reckon One. You should look for an accredited trainer and have a couple of hours training. Sorry to mislead you, had it been hosted I could have helped you by logging in

  • pepajarapepajara Member Posts: 7

    thanks Kris. will ring reckon...rang reckon and am told if i purchase the support package app $240 i can receive help. Really if i had known what they were like to deal with i think i would have purchased a package with a different company!!! Thanks ever so much for listening to my problem.. thanks

  • Kris_WilliamsKris_Williams Member Posts: 2,150 ✭✭✭✭

    I think you would be better looking for a trainer, they would normally charge per hour, and I’m sure you would be able to look on this website

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