Incorrect mileage printed on payslip

Tony_10863177
Tony_10863177 Member Posts: 7 Novice Member Novice Member

In this pay record, there are mileage entries entered for this employee against two projects 214km and 614km.

Reckon correctly calculates the pay at 830kms x 72c/km = $597.60

However, instead of displaying the sum of the kilometres it displays only the last entry 614km.

I've noticed others complaining about similar errors where payroll entries are entered against different classes.

Is it possible to get this bug fixed?

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited March 2022

    Hi Tony

    Just out of interest, does it still display incorrectly on one of the Reckon default Payslip templates or just on your custom one ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Tony_10863177
    Tony_10863177 Member Posts: 7 Novice Member Novice Member

    Curious! The standard payslip prints it correctly.

    I checked both templates and they each use the standard quantity column. And yet they produce a different result?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited March 2022

    I never use the Custom Payslip - It always eventually seems to develop a number of these types of corruptions 🙄

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Tony_10863177
    Tony_10863177 Member Posts: 7 Novice Member Novice Member

    So I copied the standard Reckon payslip template, and the mileage now adds correctly.🤔

    As soon as I started customising the template, the mileage reverts to only displaying the last record. 😫

    This is clearly a bug in the program.

    And while I'm on this issue, because I now realise that its probably a related bug, the payslips always print a duplicate copy. That is, Reckon prints all the payslips once and then prints them all a second time! So I have to print all the payslips to a PDF and then delete the second half of the document.

    Does Reckon monitor this forum for programming bugs that need fixing?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Tony

    I’d recommend checking your default Printer settings within RAH as duplicate printing isn’t a known issue 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Tony_10863177
    Tony_10863177 Member Posts: 7 Novice Member Novice Member

    Printer settings are fine.

    When I print the payslips using the standard Reckon template I only get one copy of each payslip. When I print using the customised template I get duplicates as well.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hmm ... Have you tried verifying & rebuilding your Company File?

    Under the File dropdown menu > Utilities > Verify Data then File > Utilities > Rebuild Data

    Run the Rebuild 3 times (for some reason, 3 times fixes a lot of issues!)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Tony_10863177
    Tony_10863177 Member Posts: 7 Novice Member Novice Member

    Tried rebuilding x 3, but it didn't resolve either bug.

    But I did need to do a backup/rebuild anyway!

  • John Graetz
    John Graetz Member Posts: 1,655 Reckon Star Reckon Star

    Tony. One way to overcome the mileage problem with customised pay slips is to setup more than one mileage code and use a slightly different suffix code, in each case, to differentiate e.g. Project A and Project B. It may not be ideal, but it definitely solves the problem.

    John L G