Incorrect mileage printed on payslip

Tony_10863177

In this pay record, there are mileage entries entered for this employee against two projects 214km and 614km.

Reckon correctly calculates the pay at 830kms x 72c/km = $597.60

However, instead of displaying the sum of the kilometres it displays only the last entry 614km.

I've noticed others complaining about similar errors where payroll entries are entered against different classes.

Is it possible to get this bug fixed?

Acctd4

Hi Tony

Just out of interest, does it still display incorrectly on one of the Reckon default Payslip templates or just on your custom one ?

Tony_10863177

Curious! The standard payslip prints it correctly.

I checked both templates and they each use the standard quantity column. And yet they produce a different result?

Acctd4

I never use the Custom Payslip - It always eventually seems to develop a number of these types of corruptions 🙄

Tony_10863177

So I copied the standard Reckon payslip template, and the mileage now adds correctly.🤔

As soon as I started customising the template, the mileage reverts to only displaying the last record. 😫

This is clearly a bug in the program.

And while I'm on this issue, because I now realise that its probably a related bug, the payslips always print a duplicate copy. That is, Reckon prints all the payslips once and then prints them all a second time! So I have to print all the payslips to a PDF and then delete the second half of the document.

Does Reckon monitor this forum for programming bugs that need fixing?

Acctd4

Hi Tony

I’d recommend checking your default Printer settings within RAH as duplicate printing isn’t a known issue 😬

Tony_10863177

Printer settings are fine.

When I print the payslips using the standard Reckon template I only get one copy of each payslip. When I print using the customised template I get duplicates as well.

Acctd4

Hmm ... Have you tried verifying & rebuilding your Company File?

Under the File dropdown menu > Utilities > Verify Data then File > Utilities > Rebuild Data

Run the Rebuild 3 times (for some reason, 3 times fixes a lot of issues!)

Tony_10863177

Tried rebuilding x 3, but it didn't resolve either bug.

But I did need to do a backup/rebuild anyway!

John Graetz

Tony. One way to overcome the mileage problem with customised pay slips is to setup more than one mileage code and use a slightly different suffix code, in each case, to differentiate e.g. Project A and Project B. It may not be ideal, but it definitely solves the problem.

John L G