ATO error

Cheryl Randell
Cheryl Randell Member Posts: 14 Reckoner Reckoner

ATO Message says "Problem in either Vendorinfo or AusKey Credentials". Have tried doing the replacement upload in Reckon GovConnect but it's still coming up as an error. What do I do next?

Comments

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  • Cheryl Randell
    Cheryl Randell Member Posts: 14 Reckoner Reckoner

    First time I've had this error in the past two years so surely my software ID is registered?

  • Kris_Williams
    Kris_Williams Member Posts: 3,760 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I would wait till after the weekend in case the ATO has a glitch

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  • Cheryl Randell
    Cheryl Randell Member Posts: 14 Reckoner Reckoner

    It's the pay run I did a fortnight ago so, unfortunately, I don't think it's as simple as an ATO Glitch.

  • Kris_Williams
    Kris_Williams Member Posts: 3,760 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    If there was a glitch it wouldn’t matter what week the payrun was. Hope it works out for you

  • Kris_Williams
    Kris_Williams Member Posts: 3,760 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Or are you saying you lodged it a fortnight ago?

    if you have lodged another one successfully since, you don’t have to worry as those figures will be included. And if you haven’t see what happens with your next one

  • Cheryl Randell
    Cheryl Randell Member Posts: 14 Reckoner Reckoner

    Thanks for that, Kris. I'll check out my latest one.

    If I need to replace the original file from a fortnight ago, do I delete that on the Reckon portal and then upload the file using that second option (something about replacing a file or end of year, I think it says)

  • Kris_Williams
    Kris_Williams Member Posts: 3,760 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    No you don’t do anything, all those figures have been included in the latest file so all is ok. You can’t delete anything on the portal just ignore it, and make sure the next one goes through ok

  • Cheryl Randell
    Cheryl Randell Member Posts: 14 Reckoner Reckoner

    Kris, thank you so much for your support. The next one has just gone through successfully so it sounds as though crisis averted. You're a champion

    Cheers, Cheryl

  • Kris_Williams
    Kris_Williams Member Posts: 3,760 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Glad you got it sorted, any time.