ATO Message says "Problem in either Vendorinfo or AusKey Credentials". Have tried doing the replacement upload in Reckon GovConnect but it's still coming up as an error. What do I do next?
First time I've had this error in the past two years so surely my software ID is registered?
I would wait till after the weekend in case the ATO has a glitch
It's the pay run I did a fortnight ago so, unfortunately, I don't think it's as simple as an ATO Glitch.
If there was a glitch it wouldnāt matter what week the payrun was. Hope it works out for you
Or are you saying you lodged it a fortnight ago?
if you have lodged another one successfully since, you donāt have to worry as those figures will be included. And if you havenāt see what happens with your next one
Thanks for that, Kris. I'll check out my latest one.
If I need to replace the original file from a fortnight ago, do I delete that on the Reckon portal and then upload the file using that second option (something about replacing a file or end of year, I think it says)
No you donāt do anything, all those figures have been included in the latest file so all is ok. You canāt delete anything on the portal just ignore it, and make sure the next one goes through ok
Kris, thank you so much for your support. The next one has just gone through successfully so it sounds as though crisis averted. You're a champion
Cheers, Cheryl
Glad you got it sorted, any time.
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