Reckon Hosted 2022 problem

Nick_8326929
Nick_8326929 Member Posts: 31 Reckoner Reckoner
edited July 2022 in Accounts Hosted

Hi

We migrated to the 2022 version a few weeks ago and has been well

One of my operators inadvertently tried to open the company file with the 2021 option and when we select the 2022 option it is now asking us to upgrade to the new version

When we try to launch 2021 it is saying we have upgraded to 2022

Im not sure what i need to do without losing my company data

Can anyone shed some light?

All help is greatly appreciated

Comments

  • Bruce
    Bruce Member Posts: 447 Professional Partner Professional Partner

    Nick

    Once you have upgraded you cannot open the file using a previous version. However, most importantly, you can't do any damage.

    Just close your browser, then re-open and launch using the 2022 option.

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited July 2022

    This is a known bug. You should try logging off all sessions. And stop using Chrome. Use Edge or Brave.

    Call me if you get stuck

    Zappy 0407 744 914

  • Nick_8326929
    Nick_8326929 Member Posts: 31 Reckoner Reckoner

    Thanks Bruce

    Thanks Zappy

    its worked we are back on track

    I appreciate you prompt guidancce

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,576 Accredited Partner Accredited Partner
    https://community.reckon.com/discussion/comment/20631192#Comment_20631192

    You need to stop bagging Chrome it is as good as the others now

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Gerry RUBBISH. Its the least secure of all browsers. You need to take your blinkers off.

This discussion has been closed.

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