Reckon Accounts Personal Plus 2022 / Hangs Windows / "Planning" or "Financial Overview"

maxnmossy

I am running Reckon Accounts Personal Plus 2022 Release R 1 on a Microsoft Surface Book runing Windows 10, Version 10.0.19044 Build 19044 (64bit). When ever I access any of the "Planning" Menu items or click the "Financial Overview" tab, the application hangs and hangs windows.

If I end the Reckon Accounts Launcher (32 bit) [qw.exe] windows resumes, but my current.qdf becomes corrupt. If I wait between 20 and 35 minutes, the Planning / Overview screens appears. But if I click to another screen and return, it will hang again.

GerryWinter

Have a go at Validating and Super Validating the file also check the file name length so that its under 8 charactors long.

maxnmossy

Thanks heaps Gerry. File name is seven characters "current" - I have had a go at both Validating and Super Validating...

GerryWinter

Ok try opening the sample file and see what that does.

maxnmossy

Hi Gerry, I was able to open the Sample File OK and when I switched to the "Planning" Menu items or click the "Financial Overview" tab it did not hang as it does on my file

GerryWinter

Give me a call and i will take a look.