Reckon Accounts Personal Plus 2022 / Hangs Windows / "Planning" or "Financial Overview"

I am running Reckon Accounts Personal Plus 2022 Release R 1 on a Microsoft Surface Book runing Windows 10, Version 10.0.19044 Build 19044 (64bit). When ever I access any of the "Planning" Menu items or click the "Financial Overview" tab, the application hangs and hangs windows.

If I end the Reckon Accounts Launcher (32 bit) [qw.exe] windows resumes, but my current.qdf becomes corrupt. If I wait between 20 and 35 minutes, the Planning / Overview screens appears. But if I click to another screen and return, it will hang again.

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 909 Personal Range Expert Personal Range Expert

    Have a go at Validating and Super Validating the file also check the file name length so that its under 8 charactors long.

    Gerry 0418907140 

    [email protected]

  • maxnmossy
    maxnmossy Member Posts: 3

    Thanks heaps Gerry. File name is seven characters "current" - I have had a go at both Validating and Super Validating...

  • GerryWinter
    GerryWinter Accredited Partner Posts: 909 Personal Range Expert Personal Range Expert

    Ok try opening the sample file and see what that does.

    Gerry 0418907140 

    [email protected]

  • maxnmossy
    maxnmossy Member Posts: 3

    Hi Gerry, I was able to open the Sample File OK and when I switched to the "Planning" Menu items or click the "Financial Overview" tab it did not hang as it does on my file

  • GerryWinter
    GerryWinter Accredited Partner Posts: 909 Personal Range Expert Personal Range Expert

    Give me a call and i will take a look.

    Gerry 0418907140 

    [email protected]