Business logo only loading on 3 out of 21 statements

Chelsea Member Posts: 5


I have been having an issue when sending statements.

It seems as though the logo only loads on a few statements then disappears?

Have tried multiple times to attach the logo different ways, log out of reckon and log back in but it will always disappear?

The logo size is 1.6MB so its not 'too large'. It is also a jpeg file as suggested.

Don't know what else I can do?

Thank you!


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,169 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi Chelsea

    Make sure it's in the relevant Images folder on your Q Drive & that the Statement template is ticked to include it:

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)