Unable to open file - Error 6123,0

Jenny Barber

This discussion was created from comments split from: Upgrading to Reckon Accounts Desktop 2023 - Frequently Asked Questions ✔.

Jenny Barber

Hi Rav,

Have just upgraded to STP2 Reckon Version which has been sent to me but unable to open my file.

Showing error 6123, 0.

What does this mean?

Jenny Barber

Kris_Williams

What program are you using , Reckon Hosted, Reckon desktop or Reckon One

Jenny Barber

Hi Kris,

My proram is Reckon Desktop

Kris_Williams

@Jenny Barber

This is a link to some information I found from a previous post, you can also search for this error and look for more information if this doesn’t help

what is the message you get?

https://help.reckon.com/article/exxqxn7m8h-kba-280-6123-0-connection-to-the-accounts-business-company-file-has-been-lost

Datarec_ReckonLtd

Hi @Jenny Barber

You indicated you just upgraded to the newer software version.

Do you still have both the previous version and the newer software version installed?

If you still have your older version installed, are you still able to open the data file there?

When did you last successfully open your data file?

Was that successfully opened in the previous version or in the newer version software?

Have you made a backup recently of your data file?

Jenny Barber

The crisis has been averted.

It appears all I needed to do was activate the new version.

Thank you for your efforts to help me.

Jenny Barber