Customer bal. is zero but customer open balance shows a balance - why?
We created a new file in reckon as the old file size was too big.
We had a credit balance for this customer $220.00 as this was overpaid. We started with inputting the credit opening balance. During the year there was an invoice to the customer for $3491.80 & when he made the payment, he paid $3271.80 - short by $220.
Now when we check under the customer center for the customer it shows the balance as 0.00 as shown above in the snapshot above, but when we look at the customer open balance it shows some amounts and a balance is $220.00
Also, when i go to receive payments this shows that the invoice for $3491.80 is open, but we have already closed this invoice. Screenshot attached
Please advice how to get rid of this, so that the customer payment window does not show this invoice and also the customer balance report is cleared.
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